At some point, you may experience some issues while using our platform. We understand how frustrating it can be, and that's why we have a dedicated customer support team to help you out. Here's who to contact and when:

Customer Support (formerly Help Desk): Our customer support team is available to assist you with any issues you may encounter while using our platform. This includes problems such as the Launch Course button not working, Live Lesson link not working, students missing from course enrollments, change to term (semester) start or end dates, and more. You can also contact us if you cannot see a course on your student or parent dashboard, need to add or drop students from a course, or if a teacher has not graded your work within 24-48 business hours. We can also assist you with requesting a final grades report or an unofficial transcript.

Teacher concerns: If you have any concerns about a teacher, you can contact our customer support team. We will investigate the issue and take appropriate action if necessary.

Curriculum and course-related questions: If you have any questions about the curriculum or course pace or grading, our customer support team is available to assist you.

Attending an open, recurring orientation: If you need assistance attending an open, recurring orientation, our customer support team can help you out.

In conclusion, our customer support team is always available to assist you with any issues you may encounter while using our platform. Don't hesitate to contact us if you need help.