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Knowledge base

Policies and Procedures

Extension Policy 1
  • Course Extension Policy
Course Retake Policy 1
  • Retaking a Course
Drop Course Policy 1
  • Drop Course Policy
Assignment Retake Policy 1
  • Assignment Retake Policy

Students/Parents

Student Orientation 7
  • New Student Homepage Orientation
  • New Student Orientation
  • How to Prepare for Live Sessions
  • I Have Not Received my Login Credentials
  • How do I Contact my Teacher?
See all 7 articles
How do I? 15
  • How to Access Live Sessions Course Type 1
  • How to Access Live Sessions Course Type 2
  • How to Upload and Submit Video, Audio, and Document Files Course Type 1
  • How to Upload and Submit Audio, Video, and Document Files Course Type 2
  • How to view your Gradebook Course Type 1
See all 15 articles
Technical Issues 13
  • Browser settings for Safari on an iPad
  • How to Clear Cache and Cookies in Google Chrome
  • How to turn off Pop-up Blockers in Google Chrome
  • How to Turn Off Pop up Blocker in Firefox
  • Having trouble connecting to Live Sessions
See all 13 articles

HGS Teachers/Staff

Teacher Orientation 1
  • Teacher Resource Center
Technical Issues 1
  • Live Class Support
How do I? 1
  • Tutoring Program Support

Partner School Admins/Facilitators/Co-Teachers

How do I? 11
  • Classroom Facilitator Orientation
  • Who to Contact and When
  • How to Support Students Taking Online Courses
  • ELL Orientation
  • Interpreting Weekly Progress Reports
See all 11 articles

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